Security and trust
Taupia is designed for bill-level decisions where trust matters most: data handling is policy-led, switching is approval-led, and legal details are transparent.
Approval first
no switch is completed without your decision
Policy-led
privacy, cookie, and terms pages define data handling
18 August 2025
incorporation date of Moley AI Limited
How Taupia uses bill data
Taupia uses uploaded bill data to identify tariff context, compare options, and support user-approved switching actions.
Purpose-limited processing
Bill information is processed to extract tariff, contract, and pricing context needed for comparison and switching support.
Consent and tracking controls
Cookie preferences separate essential site operation from optional analytics and marketing categories.
Policy references
Detailed obligations, lawful bases, and user rights are documented in legal pages linked from the footer and trust hub.
Controls around switching decisions
Taupia focuses on clear user decision points so switching outcomes are explicit and reviewable.
No auto-switching
Taupia can prepare comparison and switching pathways, but the user confirms whether a switch proceeds.
Timeline visibility
Expected service timelines and common cooling-off windows are shown in-app and documented in help content.
Service continuity guidance
Switching guides explain what to expect for energy, broadband, and mobile transfers before confirmation.
Who operates Taupia
Company identity and legal references are published so users can verify ownership and accountability.
Legal identity
Moley AI Limited (trading as Taupia) was incorporated in England and Wales on 18 August 2025 (company number 16655420).
Company references
Legal and privacy pages identify the operating entity and include company registration references.
- Terms and conditions
- App terms and conditions
- Privacy policy
Commission transparency
Taupia publishes a dedicated explanation of how commission works, including the principle that users do not pay a Taupia comparison fee.
Common trust questions
Can Taupia switch me without approval?
No. Switching decisions are user-approved; Taupia does not complete a switch without confirmation.
Who is the legal company behind Taupia?
Moley AI Limited (trading as Taupia), incorporated on 18 August 2025 in England and Wales under company number 16655420.
Where can I review data and cookie policies?
Taupia's privacy policy and cookie policy are published at /privacy and /cookies, with legal terms available at /terms.
Where can I check supplier coverage before switching?
Supplier coverage and market-context details are documented at /supported-suppliers and in service-specific comparison pages.
Trust, policy, and switching references
Start with the trust essentials, then review coverage and workflow pages for service-specific details.
Internal
- Why we're free
Commission model, household cost, and pricing principles.
- Supported suppliers
Coverage details and integration context.
- Privacy policy
Personal data processing commitments and rights.
- Cookie policy
Cookie categories and consent control options.
External
- Ofgem consumer energy advice
Independent regulator guidance for energy consumers.
- ICO UK GDPR guide
Official UK data rights and privacy guidance.